Video Licenses

Our Video Media Licenses have you covered for all of your video footage needs. Our Video Media (Single Use) License lets you use a piece of stock video or motion graphics footage in one End Product, but with our Video Media (Multi-Use) License you can use the footage in an unlimited number of end products and with different clients.

  Video Media (Single Use) Video Media (Multi-Use)
Number of end products 1 Unlimited
Number of clients 1 Unlimited
Use in an end product that’s sold Yes Yes
On-demand products/services
(e.g. “made to order” or “create your own” apps and sites)
One license per each
customized end product
No
Use in stock items/templates No No

You may charge your client for your services to create an end product, even under the Video Single Use License. However each Video Single Use License can only be used for one client.

Photo Licenses

Our Photo Licenses cover all your photo needs. Our Photo Regular License has a mass reproduction limit of 250,000, but with our Photo Extended License you can make an unlimited number of copies!

  Photo Regular  Photo Extended
Number of end products Unlimited Unlimited
Copies of downloaded or physical products
(e.g. apps, posters, books)
250,000 copies Unlimited copies
Use in a free end product
(more than one end user allowed)
Yes Yes
Use in an end product that’s sold No Yes
On-demand products/services
(e.g. “made to order” or “create your own” apps and sites)
One license per each
customized end product
No
Use in stock items/templates No No

You may charge your client for your services to create an end product, even under the Photo Regular License. However each Photo License can only be used for one client.

These rules outline what you can expect from authors of the items you buy. They provide a transparent approach to refunds giving you a great platform experience and a “fair go”.

As the creator and owner of the items on LuxCreators, each author is responsible to you for items you purchase. These rules are based on consumer laws that we think are the best “baseline” to apply to transactions that happen on LuxCreators so you as the buyer have a consistent experience and know what to expect from all authors. Please be aware that in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.

Here are the situations in which we expect authors to give a refund on an item and related services you have purchased.

Item is “not as described”

An item is “not as described” if it is materially different from the item description or preview so you should expect the author to “tell it like it is” when it comes to the features and functionality of items. If it turns out the item is “not as described” you will be entitled to a refund.

Item has a security vulnerability

If an item contains a security vulnerability and can’t easily be fixed you are entitled to a refund of the item. If the item can be fixed, then the author should do so promptly by updating the item. If the item contains a security vulnerability that is not patched in an appropriate timeframe then you are entitled to a refund of that item.

Why a refund may not be given

If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:

  • you don’t want it after you’ve downloaded it;
  • the item did not meet your expectations;
  • you simply change your mind;
  • you bought an item by mistake;
  • you do not have sufficient expertise to use the item;
  • you ask for goodwill; or
  • you can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation).

Resolving disputes

If you want to submit a refund, please contact us.  We will make a decision based on all available information and you agree that our decision is final.

Version 1.0 – Effective date: February 2017.

All files submitted in the LuxCreators Footage category must be prepared for commercial use. To ensure that your file is reviewed quickly, please follow the standards outlined below.

Stock Footage Submission Requirements

Technical Requirements

  • Stock Footage must be provided within a Quicktime MOV or MP4 container, and must use one of the following encoding formats (no other formats are accepted at this time):
    • Photo JPEG
    • PNG + Alpha
    • Apple ProRes 422
    • Apple ProRes 422 HQ
    • H.264
  • Stock Footage must be one of the following resolutions:
    • Full HD: 1920×1080
    • 4K: (3840×2160 minimum resolution)
  • Stock Footage must be a minimum of 5 seconds of usable footage in order to be accepted. If 5 usable seconds cannot be produced in any one clip, we suggest packing together a few similar clips that when combined will equal 5 seconds or more in total length.
  • If you have submitted footage that includes a human face, distinguishable building, or landmark, you will need a signed talent or property release. You should scan in the release in either PDF or JPG format.
  • If you have UHD footage and would also like to make the footage available in an HD resolution, you can submit two separate items of the same file, one in 4K and the other in 1920×1080. The two items that are created should have matching titles.
  • When submitting a video, the preview video is public visible on the website, at 1920×1080 resolution with the watermark applied over.

Visual Requirements

All Stock Footage submissions should be curated and carefully prepared prior to submitting any files to LuxCreators. Any files which do not meet the criteria listed below will not be accepted.

Do submit:

  • Footage with a strong composition that’s been well lit and properly exposed.
  • Footage with obvious and useful subject matter that can appeal to a wide range of potential uses.
  • Footage that employs standard techniques such as smooth pans, tilts, dollies, tracks, and zooms.
  • Footage that includes moving subjects.
  • Footage that’s as close to original as possible. When necessary, you can perform basic color correction and image adjustment.
  • Footage that’s been edited removing abrupt camera moves at the start or end of the shot.

Don’t submit:

  • Footage that has unclear or odd subject matter.
  • Footage that is poorly composed, or not setup in a professional manner (lighting, lens selection, depth of field, exposure, etc.).
  • Handheld footage that has unstable camera movement, vibrations, or shaking that does not add value to the shot.
  • Footage that contains little to no subject movement. When shooting a static environment, techniques such as pans, tilts, dollies, and tracks can be used to add movement. Please note, shots containing zooming in or out on static subjects will not be accepted.
  • Footage that has been overly stylized or has had effects applied. While some color correction is allowed, footage should not be tinted or graded to match a specific look or feel as this limits how it can be used by customers. Footage with effects, will not be accepted.
  • Footage containing audio that does not add value to the file. For example, footage taken in a park can contain general background audio, but if two people happen to be close and their conversation is audible, the audio is not useful and should be removed from the file.
  • Footage shot using a low-quality camera such as an action camera or mobile phone.
  • Footage that has visible compression artifacts such as noise/grain, pixelization, blocking, or banding.

General Photo Technical Requirements

General Specs

  • Photos must be RGB formatted .JPG files only. Our upload system will ignore all other file types.
  • Photos must not contain any custom watermarks, date stamps, or signatures overtop of the image.
  • Please be sure to check your images at 100% full-resolution before submitting to inspect for any issues and ensure it meets our technical quality requirements.

Technical Quality

Resolution

  • Photos must be between 4 megapixels (4.0 MP) and 80 megapixels (80.0 MP) in size.
  • Do not upsize/upsample your photos or individual elements within your photos.
  • Downsizing may be acceptable under certain circumstances to help minimize issues around focus, noise, etc. However keep in mind our minimum resolution requirements, and that we prefer high quality, high-resolution photos that have been well-executed from start to finish.

Noise & Artifacts

  • Photos must be free of excessive noise/grain/pixel-discoloration
    • As a general rule to avoid excessive noise, the camera should be set towards the lowest ISO setting, minimize long exposures, and ensure proper lighting and exposure settings during capture.
    • Noise reduction processing is acceptable (e.g. via Lightroom), however, be sure not to overcompensate where too much detail is lost and edges/colors start to bleed together.
  • Photos must not contain any visible compression artifacts (e.g. banding in gradients)
  • Photos must not contain excessive chromatic aberration (aka “purple fringing”)
    • Chromatic aberration is characterized as distinctly off-colored edges, often purple/green, and is usually the result of a combination of high contrast lighting with a wide aperture like f2.8 or greater.
  • Photos must be free of any sensor spots/dust
    • Sensor spots are unwanted gray/dark spots caused by dust or smudges on the camera sensor/lens, often most visible in brighter areas of an image.
    • Be sure to clean your sensor and lens before shooting, or carefully remove any sensor spots in post-production.

Composition & Focus

  • Photos must have proper framing/composition
    • Photos should be cropped to remove any distractions or unwanted elements, and in a way that naturally enhances the focal point of the image.
    • Do not over-crop your photos. When in doubt, aim on the wider side to leave enough room and/or copy space to provide customers with sufficient flexibility for their needs.
    • Make sure that the horizon has been appropriately straightened.
  • Photos must have proper focus and be free of unintended blurriness or lack of detail (e.g. as caused by camera/hand shake, too slow shutter speed, or the focus locked on the wrong part of the image)
    • Depth of field should be thought out and fit with the style and intent of the shot.
    • Do not use any faux depth of field or fake blurring techniques, such as compositing a sharp subject over a blurry background.
    • Techniques such as natural motion blur are okay, e.g. to convey movement/energy.

Lighting & Exposure

  • Photos must have proper lighting/exposure. Do not submit photos with overly harsh or overly soft lighting.
  • Photos must not contain any harsh, unnatural, unflattering or distracting shadows or reflections.
  • Photos must not be underexposed, where the brightest highlights are gray and the overall image is too dark.
  • Photos must not be overexposed, where most of the highlights are completely blown out (fully white), and significant detail is lost, or where people’s skin may result in a yellowish cast.
  • Natural lighting is preferred where possible, but artificial lighting is acceptable if properly used (e.g. studio shots).

Distortion

  • Photos must be free of unwanted perspective/lens distortion, e.g. pincushion or barrel distortion, etc., that result in an unnatural or unflattering image.
  • Lens/perspective techniques such as fisheye and tilt-shift are okay, e.g. to convey a particular emotion or unique point of view. Use of perspective/lens distortion in this way must be thought out and fit with the style and intent of the shot.

Retouching & Processing

  • Use of subtle retouching and processing is acceptable to enhance the clarity, quality, and style of the photo. This includes things like:
    • Color correction (including stylized filters).
    • Exposure, contrast, and white balance adjustment.
    • Subtle sharpening / noise-removal.
    • Minimal healing/retouching.
    • HDR processing that enhances the detail in the highlights and shadows.
  • Do not submit photos that have been over-processed/over-corrected, where the result of the processing or retouching is visibly perceptible or distracting. This includes things like:
    • Blurriness/softness due to excessive noise reduction.
    • Added noise due to over-sharpening.
    • Highlight blow-outs due to increased exposure.
    • Artifacts of elements that were removed/healed.
    • Plastic-looking skin from over-retouching.
    • HDR images with unnatural shadows/highlights or halos around the edges/details.
  • Do not submit over-stylized or heavily processed images.
    • In general, try to keep the photo as natural, authentic, and broadly useful as possible.
    • Do not submit photos with amateurish or low-quality photo effects applied (e.g. rippling, glowing edges, mosaic, harsh vignetting, etc.).
    • High quality, properly executed photo effects, filters, and photomanipulations where the application is well thought out and fits with the style and intent of the shot may be acceptable.

Subject Matter and Authenticity

  • Photos should strive for a high level of commercial value and authenticity with their subject matter.
  • Do not submit photos where the composition or surrounding elements distract from the primary subject, overall mood, or concept.
  • Do not submit photos where the subject or environment is overly posed or staged in an unconvincing, cliche, or contrived manner.
  • Do not submit photos where people and facial expressions feel noticeably forced or unnatural, and do not fit with the overall scene, mood, or concept.
  • Photos with more common subject matter (e.g. flowers, sunsets, cats & dogs) may be subject to higher/stricter standards and must demonstrate unique value to be acceptable.

The prices for each category are presented below, accordingly with each type of license.

Fixed Video Prices

 

Video Media (Single Use)

Video Media (Multi-Use)

Full HD Footage 100€ 300€
4K Footage 200€ 600€
Aerial Footage Full HD 200€ 600€
Aerial Footage 4K 250€ 750€
Timelapses 150€ 450€
Timelapses 4K 200€ 600€
Hyperlapses 200€ 600€
Hyperlapses 4K 250€ 750€

Fixed Photo Prices

 

Photo Regular (Single Use)

Photo Extended (Multi-Use)

Photo 20€ 80€
  1.  This policy sets out how we handle personal information and applies to LuxCreators site.
  2. If we say ‘policy’ we’re talking about this privacy policy. If we say ‘user terms’ we’re talking about the rules for using each of the Sites. Take the time to read this policy because it forms a part of the user terms for each of our Sites. By using any of our Sites, you agree to this policy. If you do not agree to this policy we won’t take it personally, but please do not use our Sites.

What type of personal information do we collect?

  1. We collect certain personal information about visitors and users of our Sites. The most common types of information we collect are things like: user names, member names, email addresses, other contact details, payment information such as payment agent details, transactional details, support queries and web analytics data. We may also collect personal information from job applications and this information may be used to assess an applicant’s suitability for employment. Information or an opinion is your “personal information” if it is about you as an identified or identifiable individual.

How we collect personal information

  1. We may collect personal information directly when you provide it to us, automatically as you navigate through the Sites or through other people when you use services associated with the Sites.

  2. When you provide personal information to us via the Sites you’re consenting to us collecting and using that information in line with this policy and the user terms of each of the Sites. You are likely to provide personal information when you complete membership registration and buy or provide items or services on our Sites, subscribe to a newsletter, email list, submit feedback, enter a contest, fill out a survey, or send us a communication.

  3. If you choose not to provide personal information, we may not be able to provide you with our services and you may not be able to carry out transactions or access the full range of features available through our Sites.

Personal information we collect about you from others

  1. Although we generally collect personal information directly from you, we may on occasion also collect information about you from other people (such as the payment provider account details required to process a transaction) and by using tracking technologies such as cookies, web beacons and other web analytics software or services.

How do we use personal information?

  1. We may use your personal information in order for us to:
    1. operate the Sites and provide you with services described on the Sites, like to verify your identity when you sign in to any of our Sites, to facilitate and process transactions that take place on the Sites, to respond to support tickets and to help facilitate the resolution of any disputes
    2. customise our services and websites, like advertising that may appear on the Sites, in order to provide a more personalised experience
    3. update you with operational news and information about our Sites and services like to notify you about changes to our Sites, website disruptions or security updates
    4. provide you with information that you request from us or, where we have your consent to do so, provide you with marketing information about products and services which we feel may interest you
    5. carry out technical analysis to determine how to improve the Sites and services we provide
    6. monitor activity on the Sites, like to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the Sites
    7. manage our relationship with you, like by responding to your comments or queries submitted to us on the Sites or asking for your feedback or whether you want to participate in a survey
    8. manage our legal and operational affairs
    9. train LuxCreators staff about how to best serve our community
    10. provide general administrative and performance functions and activities.

When may we disclose your personal information?

  1. We may disclose personal information to people like:
    1. companies that are in the LuxCreators group of companies
    2. subcontractors and service providers who assist us in connection with the ways we may use personal information (as set out above)
    3. our professional advisers (lawyers, accountants, financial advisers etc)
    4. regulators and government authorities in connection with our compliance procedures and obligations
    5. a purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase
    6. other people where we are authorised or required by law to do so.
  2. We use a network of global subcontractors and service providers in order to ensure that we maintain the best possible service standards. Some of the subcontractors and service providers to whom we may disclose your personal information, like service providers who provide us with cloud storage solutions are based in Europe. In order to protect your information, we take care where possible to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.

How do we store your personal information?

  1. We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location. Personal information that we store is subject to security and access controls, including username and password authentication and data encryption where appropriate.

How can you access your personal information?

  1. You can access some of the information that we collect about you by logging in to your account. You also have the right to make a request to access other information we hold about you and to request corrections of any errors in that information. You may also close the account you have with us for any of our Sites at any time. To make an access or correction request, contact our privacy champion using the contact details at the end of this policy.

Choices regarding control of your personal information

  1. Where we have your consent to do so (e.g if you have subscribed to one of our e-mail lists or have otherwise indicated that you are interested in receiving offers or information from us), we may send you marketing communications about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future.
  2. If your e-mail address has changed and you would like to continue to receive our e-mails, you will need to access your account and update your e-mail address information in your account and sign-up again for those e-mails that you want to receive.
  3. If we send e-mails with commercial content we will generally include an “unsubscribe” facility that you can use to opt-out of further communications – to opt-out, just follow the instructions in the e-mail. We might not include an opt-out facility in important operational and service-based e-mails concerning things like your purchases, the user terms, important updates and need-to-know messages. By using our Sites you agree that we do not need to include opt-out facilities in those messages.
  4. You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our Sites may not work properly in your case.

Cookies and web analytics

  1. For more information about how we use cookies, web beacons and similar technologies see http://www.allaboutcookies.org.
  2. Generally speaking, when you visit our Sites, there’s certain information that’s recorded which is generally anonymous information and may not reveal your identity. If you’re logged into your account some of this information could be associated with your account. We’re talking about the following kinds of details:
    1. your IP or proxy server IP
    2. basic domain information
    3. your Internet service provider is sometimes captured depending on the configuration of your ISP connection
    4. the date and time of your visit to the website
    5. the length of your session
    6. the pages which you have accessed
    7. the number of times you access our site within any month;
    8. the size of file you look at
    9. the website which referred you to our Sites
    10. the operating system which your computer uses.
  3. Occasionally, we may use third party advertising companies to serve ads based on prior visits to some Sites. These advertising companies use cookies to anonymously collect data. No personally identifiable information is collected by these cookies. The anonymous data they collect is kept separate from the personal information about you as a user.

Information about children

  1. Our Sites are not suitable for children under the age of 13 years, so if you are under 13 we ask that you do not use our Sites or give us your personal information (if you are a young tech wiz, please direct your nearest responsible adult to use the Sites for you!). If you are from 13 to 18 years, you can browse the Sites but will need the supervision of a parent or guardian to become a registered user. It is the responsibility of parents or guardians to monitor their children’s use of our Sites.

Information you make public or give to others

  1. If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that information. There are lots of ways that you may find yourself providing information to other people, like when you post a public message on a forum thread, share information via social media, or make contact with another user via our Sites. Before making your information publicly available or giving your information to anyone else, think carefully. If giving information to another user via our Sites, ask them how they will handle your information. If you’re sharing information via another website, check the privacy policy for that site to understand its information management practices as this privacy policy will not apply.

When we need to update this policy

  1. We may need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices. When we do amend the policy, the changes will be effective straightaway. We’ll usually publish information about changes to be made to this policy on our Sites – but please be aware that it is your responsibility to check in and make sure you keep up to date with any changes to this policy.

How can you contact us?

  1. If you have any questions about our privacy practices, please contact us.

  2. We’re really glad you made it to the end of the privacy policy, because knowing this stuff is the best way to understand how your personal information is used and how to best manage it!

LuxCreators Privacy Policy v1.0, effective date 6 February 2017

Welcome

  1. Becoming a creator is easy and if you’ve reached this point then you’re already a member and you’ve accepted our LuxCreators Terms. These additional terms for creators (‘Creator Terms’) are an extra part of the LuxCreators Terms that apply specifically to creators on the LuxCreators. You’ll need to agree to them before you can become a creator. These govern the relationships, rights and obligations of creators to us and buyers using LuxCreators. You agree to put your items on LuxCreators and make them available to buyers on the basis stated in the LuxCreators Terms and these Creator Terms.
  2. When we say ‘you’ in these Creator Terms we are referring to you, the creator. All other words defined or explained in the LuxCreators Terms have the same meaning here. If there’s any inconsistency between what we say in these Creator Terms and what is in the LuxCreators Terms, what we say in these Creator Terms prevails.
  3. Read on for details about your creator responsibilities, the process of selling your items on the LuxCreators and how you can earn money with us.

Becoming a creator

  1. Becoming a creator is free: Becoming a creator and putting your items up on the LuxCreators is free but there is a review process before your items go live. There are a few things you promise in exchange for the right to be a creator, which are outlined in these Creator Terms.

How selling your items works

  1. What you’re providing:
    1. License: When you ‘sell’ an item, you’re making your item available to buyers and downloaders to use that item under certain conditions; you’re not actually selling the item itself. What you’re selling includes a license directly to the buyer or downloader to use that item under the relevant license options that we set.
    2. For the different types of licenses and detail about what rights you are licensing see our licensing page. Take a moment to understand how your work will be licensed!
  1. The total price for an item on LuxCreators is made up of:
    1. Item price: The item price is made up of a license fee (for the license chosen for the item). This item price includes the commission which is what you are charged by LuxCreators for use of our platform and services as a creator. The commission you pay to us is set out in the rates schedule that we can change at our discretion, from time to time. Any changes to these rates will take effect on and from the date on which notice of the variation is posted by us on LuxCreators.
    2. Taxes: transactions are subject to Luxembourgish and European taxes that may be added to the list price.
  1. Exclusivity: When you become a creator, you must make your items available exclusively on the LuxCreators platform and you don’t have the option of selling your items elsewhere. Read more here.
  2. Your earnings: When your item is sold on LuxCreators, you will earn the item price component of the list price less a commission that we charge.
  3. Setting the prices of items: We set the prices of items in some categories on LuxCreators. We know how valuable your creations are to you and so we endeavour to make the prices we set for your items fair and in line with the going market rate. Even so, you acknowledge and agree that we have absolute control over the pricing of LuxCreators items in categories where we set the prices (Please visit our pricing policy for more information).
  4. Review: When you think you’ve created an item suitable for LuxCreators, you can submit that item to us to check the quality and whether it contains adequate information for buyers. We have rules about what we accept and don’t accept and you can read up on these in our quality review process. Although we always like to provide constructive feedback we’re not obliged to give you any reasons for rejecting your item. We have the final say on whether items are accepted for LuxCreators.
  5. No Variation: You are not permitted to vary these terms (or our LuxCreators Terms) as they apply between you and buyers, or to offer your items on different terms or with additional terms (for example, through your item description pages). Any different or additional terms that you try to impose on LuxCreators on your items will have no effect against buyers or LuxCreators.

How do payments of earnings work

Earnings payment:

  1. We will pay you the item price component of the total price less the commission (‘your earnings’ or ‘earnings’). In order for us to do this, you authorise us to collect payments, and to distribute your earnings to you by the method that you provide in your creator profile.
  2. To avoid any confusion, only your earnings from the sale of your items will be payable to you.
  3. Earnings payment timing and methods: we pay our creators every three months.
  4. Payment errors: We will continue to hold your earnings if we’re not able to pay your earnings to you for whatever reason, including if:
    1. we do not have the correct payment details;
    2. we can’t contact you using the contact details that you have supplied;
    3. you are asking for payment to be made to a person, an institution or a country that we’re legally prohibited from making payments to, or where there are limitations in the banking systems.
  1. Currency conversions: Whenever we make a payment to you as a creator, you are responsible for all costs of converting the amount of the payment from euros into your preferred currency. Your financial institution does the currency conversion and may charge you additional fees (we don’t control either the conversion rates or your financial institution’s fees).
  2. Holding earnings: If we decide that an item of yours does not comply with an applicable law or any of our rules or guidelines, including the LuxCreators Terms and these Creator Terms, we can at our discretion disable the item or your membership. We may also hold any earnings on that item for up to two years, and may release those held earnings during that period if we are satisfied that any dispute or issue about your item has been resolved.

Creator house-keeping

  1. Taxes:
    1. As a creator on LuxCreators, you are responsible for providing us any tax information or paying any taxes that apply.
    2. We may collect geographical location information to determine your location for tax reason and fraud avoidance.
  1. Invoices: We will issue invoices (or in some cases tax invoices) for transactions between creators and buyers on LuxCreators.

Your promises and responsibilities:

  1. As a creator you promise to us and each buyer of your items that:
  2. The item must be only related to Luxembourg;
    1. The item is of high quality;
    2. the item matches the description given by you on the item preview page, as well as any item preview;
    3. you will honour any express promises given to buyers that are not contained in the LuxCreators Terms;
    4. you have rights necessary to license that item on the terms of the applicable license;
    5. the buyer’s use of that item in accordance with the terms of the applicable license does not infringe the intellectual property rights of someone else;
    6. the item and its description are not false, inaccurate, misleading, fraudulent, unlawful or defamatory;
    7. the item and its description do not violate any applicable law or regulation (including those governing export control, consumer protection, unfair competition, criminal law, pornography, anti-discrimination, trade practices or fair trading);
    8. the item does not contain viruses or other computer codes, files or programs which are designed to limit or destroy the functionality of other computer software or hardware.
    9. where relevant, you have the appropriate model or property release for your item and you can produce a copy of that model or property release when requested by us or a buyer of your item.
  1. As a creator you promise to us that:
    1. you will not use LuxCreators to offer non-authorises goods or services to buyers;
    2. you will follow any creator guidelines provided by us, act in good faith, and provide assistance and cooperation as we reasonably request;
    3. information and documentation you give us (like your name and address) is accurate; and
  1. Buyers’ use of your item: We are not liable for any loss suffered by you as a result of a buyer or any other person making use of your item contrary to the LuxCreators Terms or the item’s license.
  2. Our use of your item: We may use the whole or part of your items to promote LuxCreators. This promotional use may include use in public relations, emails, on a features page, or on other sites (e.g. social networks). No compensation is payable for these uses.
  3. Item removal: We have the right to remove an item for any reason, using our reasonable discretion. For example, we may review the libraries to keep the LuxCreators fresh and full of quality items that meet the latest technical standards and market trends. Also, issues about an item might be brought to our attention such as errors, representations, or even violations. Our goal is always to address these situations with you constructively. We also aim to give you notice before an item is removed, but this is not always feasible or possible, so we can’t guarantee this. We will not be responsible for any loss that you may suffer as a result of your item being removed.

Personal information of members

  1. In order to facilitate a transaction on LuxCreators, we may provide you with relevant buyer information and also may provide buyers with your relevant information (for example for invoicing or item support services). You agree that you will keep buyer information confidential and only use this information for that LuxCreators transaction.
  2. If, over and above what LuxCreators provides you with, a member voluntarily provides you with (or your item accesses or uses) usernames, passwords or other personal information of the member (personal information), you must:
    1. provide a privacy notice, making the member aware of their personal information that you will receive and how you will handle that information;
    2. obtain the member’s permission to use their personal information;
    3. use the personal information only for the limited purposes for which the member gave permission; and
    4. meet any privacy and spam law requirements that apply to you.

For an idea about how we deal with user information see our Privacy Policy.

Special arrangements

Special deals and promotions

  1. Sometimes we might negotiate volume sales or other arrangements with buyers as part of creating business development opportunities for creators (special deals). In order for us to make this possible you give us permission to negotiate special deals. We might also offer pricing promotions to LuxCreators buyers. Generally, this will be covered by our setting of prices (see pricing policy). In some cases, if pricing promotions involve a change in the commission or licensing terms, then it is a special promotion and the following sections are relevant.
  2. Given the nature of special deals, the prices of your items under the special deal may vary from the advertised item price. This means that your earnings on the sale of your items in a special deal may not always be determined by reference to the advertised price of your item on the LuxCreators. Given the nature of special deals and special promotions, the commission may differ for special deals or special promotions.
  3. Special deals and special promotions might also involve you entering supplementary licensing arrangements to allow the buyer to use your item in particular ways.

Legal housekeeping

  1. Relationship between us and you: Nothing in these terms is to be construed as constituting a partnership, joint venture, employment or agency relationship between you and us. Neither you nor us can act on behalf of the other in any way. However, you appoint us as your limited agent only for these specific purposes:
    1. for receiving Buy Now payments from buyers (the buyer’s obligation to pay you for an item will be met when they make a Buy Now payment to us or a LuxCreators Company);
    2. for passing on your promises to buyers.
    3. for limiting your liability to buyers.
  2. Exclusive Author Information

What does being an exclusive author with LuxCreators mean?

At a very basic level, being an exclusive author means that any items you sell on LuxCreators cannot be sold elsewhere. Being an exclusive author with us doesn’t mean that everything you create needs to be exclusive to LuxCreators. It’s the item that’s exclusive to LuxCreators, not you!

What if I make a ‘lite’ version of an item, can I sell [or give away] that item on another marketplace?

Before we get stuck into the answer to the question let’s just clarify the difference between ‘lite’ versions and minor variations to items. A ‘lite’ version is the shell of an item that has a completely different intended purpose than the full version.

So the answer to the question is it depends! The principle we apply is that if the second item is sufficiently different to the first one, to the point where we’d accept it as a unique item on LuxCreators, then that second item can be sold (or given away) elsewhere. (Of course, we’d prefer that you sell it through LuxCreators instead!).

If you’re unsure about how light ‘lite’ is please contact us and we’ll get a reviewer to look over and compare your items.

Can I offer my items for free on a promotional basis?

Authors may not offer their items for free on LuxCreators, nor promote free items anywhere on the LuxCreators sites.

Additionally, a creator may not offer items that are for sale on LuxCreators for free on another site without voiding their exclusivity agreement with LuxCreators.

 

Someone has approached me to buy my item directly from me and on different license terms. Can I do this?

No, if you are a creator then please point the buyer back to LuxCreators to license the item under the usual license terms.

If any buyers are interested in volume sales (and by ‘volume’ we mean in excess of 100 licenses), buyers are welcome and encouraged to contact us where someone would be glad to assist with those requests.

What happens if I don’t meet exclusivity?

Depending on the extent of your breach of exclusivity, you may be disabled as a creator completely and you may lose your ability to sell with us in the future.

Definitions

Creator:

a member who makes items available for sale on LuxCreators.

Creator fee

is what you are charged by LuxCreators for use of our platform and services as a creator.

Buyer fee:

the fee for the services buyers get from LuxCreators like 24/7 buyer support, fraud protection, item quality control and other related buyers services.

Item price:

the price a buyer pays for an item as detailed in Pricing section.

EU Member State

means the countries listed here: http://europa.eu/about-eu/countries/index_en.htm

List price

is the price you see on an item page on LuxCreators and is made up of the item price and buyer fee.

Go forth and creator!

We’re very glad you’ve made it to the end of this important document. We wish you all the very best in selling your items on the LuxCreators!

Version 1.0 – Effective date: February, 6, 2017.